Call Center
Your ally in Customer Management
Are you looking for a reliable partner to optimise your customer relations? Find out how our Contact and Service Centre can transform your customer experience with our tailored solutions and 24/7 service.
In a world where instant communication is becoming the norm, it’s crucial for businesses to create a constant, quality link with their customers. At 2C with You, we understand the importance of this dynamic and are committed to providing services that not only meet, but anticipate your customers’ needs.
In a world where instant communication is becoming the norm, it’s crucial for businesses to create a constant, quality link with their customers. At 2C with You, we understand the importance of this dynamic and are committed to providing services that not only meet, but anticipate your customers’ needs.
Outgoing calls​
Boost your sales and generate traffic with our outbound calling solutions.
Integrated with our polling and telephone survey solutions, our telephone prospecting and qualified lead generation campaigns are designed to target your prospects effectively. What’s more, our service helps you find new customers. We contact potential prospects, generate interest and pass on qualified leads to your sales teams.
Incoming calls
Turn every incoming call into an opportunity and solve problems with just one contact. Our remote secretarial service handles incoming calls, emails, appointment bookings and much more, providing complete administrative support.
Our remote support solution for a company’s products and/or services offers a technical support service; we respond to requests for assistance, diagnose problems, propose appropriate solutions, and follow up until the problem is fully resolved.
Chat
Make your site easier to navigate and provide answers in real time. Our live chat reinforces the notion of service and immediacy, and the positive image of your brand.
With us, the human element is at the heart of the relationship, guaranteeing an authentic and warm customer experience.
With us, the human element is at the heart of the relationship, guaranteeing an authentic and warm customer experience.
Asynchronous support
Give your customers the freedom to communicate at their own pace without sacrificing efficiency or service quality.
Our asynchronous support enables seamless interaction via email, instant messaging and other digital channels, ensuring that every customer request is dealt with thoroughly and in a timely manner. We offer a business process outsourcing service for companies that want to focus on their core business.
Our asynchronous support enables seamless interaction via email, instant messaging and other digital channels, ensuring that every customer request is dealt with thoroughly and in a timely manner. We offer a business process outsourcing service for companies that want to focus on their core business.
Cross-channel strategy
Harmonise your presence across all channels for a seamless customer experience.
Our cross-channel approach ensures a seamless transition between different contact points, whether social networks, online chat, phone calls or emails, giving you a unified, global view of your customer relationships.
Our cross-channel approach ensures a seamless transition between different contact points, whether social networks, online chat, phone calls or emails, giving you a unified, global view of your customer relationships.
