{"id":2009,"date":"2024-03-15T15:00:12","date_gmt":"2024-03-15T14:00:12","guid":{"rendered":"https:\/\/2cwithyou.com\/?post_type=jobpost&#038;p=2009"},"modified":"2024-03-19T09:14:23","modified_gmt":"2024-03-19T08:14:23","slug":"manager-de-centre-dappel-h-f","status":"publish","type":"jobpost","link":"https:\/\/2cwithyou.com\/index.php\/jobs\/manager-de-centre-dappel-h-f\/","title":{"rendered":"Manager de centre d&#8217;appel (H\/F)"},"content":{"rendered":"\n<p><strong>Description du Poste :<\/strong><\/p>\n\n\n\n<p><strong>M\u00e9tier <\/strong>: Centre d\u2019appel<\/p>\n\n\n\n<p><strong>Intitul\u00e9 du poste<\/strong> : Manager de Centre d\u2019Appel H\/F<\/p>\n\n\n\n<p><strong>Contrat <\/strong>: CDI<\/p>\n\n\n\n<p><strong>Temps de travail<\/strong> : Temps complet<\/p>\n\n\n\n<p><strong>Description de la Mission :<\/strong> Vous \u00eates dynamique, passionn\u00e9 par la relation client, avec un leadership \u00e9prouv\u00e9, et souhaitez jouer un r\u00f4le cl\u00e9 dans la gestion de notre \u00e9quipe de conseillers clients ? 2C With You Cameroun vous offre l&#8217;opportunit\u00e9 de rejoindre ses rangs en tant que Manager de Centre d\u2019appel.<\/p>\n\n\n\n<p>Vous aurez pour missions :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diriger et motiver une \u00e9quipe de conseillers clients pour atteindre des objectifs de performance \u00e9lev\u00e9s.<\/li>\n\n\n\n<li>D\u00e9velopper des strat\u00e9gies visant \u00e0 am\u00e9liorer la satisfaction et la fid\u00e9lisation des clients.<\/li>\n\n\n\n<li>Analyser les donn\u00e9es du service client pour identifier les tendances et mettre en \u0153uvre des am\u00e9liorations.<\/li>\n\n\n\n<li>Assurer la formation continue de l&#8217;\u00e9quipe sur les meilleurs pratiques en mati\u00e8re de service client.<\/li>\n<\/ul>\n\n\n\n<p><strong>Profil Recherch\u00e9 :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exp\u00e9rience significative en gestion d&#8217;\u00e9quipe dans un centre d&#8217;appel ou dans le service client.<\/li>\n\n\n\n<li>Comp\u00e9tences en leadership, en communication et en r\u00e9solution de probl\u00e8mes.<\/li>\n\n\n\n<li>Exp\u00e9rience significative en gestion d&#8217;\u00e9quipe dans un centre d&#8217;appel ou dans le service client.Capacit\u00e9 \u00e0 analyser des donn\u00e9es et \u00e0 prendre des d\u00e9cisions bas\u00e9es sur des indicateurs cl\u00e9s de performance.<\/li>\n\n\n\n<li>Approche innovante de la gestion de la relation client, avec une attention particuli\u00e8re \u00e0 l&#8217;exp\u00e9rience utilisateur.<\/li>\n\n\n\n<li>Aptitude \u00e0 travailler sous pression et \u00e0 g\u00e9rer plusieurs t\u00e2ches simultan\u00e9ment.<\/li>\n<\/ul>\n\n\n\n<p><strong>Localisation du Poste :<\/strong> Cameroun, Yaound\u00e9 \u2013 quartier Nsimeyong II<\/p>\n\n\n\n<p><strong>Crit\u00e8res Candidat :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Niveau d&#8217;\u00e9tudes min. requis : Licence en gestion, en commerce ou \u00e9quivalent.<\/li>\n\n\n\n<li>Niveau d&#8217;exp\u00e9rience min. requis : 3 ans en tant que manager dans un centre d\u2019appel.<\/li>\n<\/ul>\n\n\n\n<p>Si vous \u00eates pr\u00eat \u00e0 relever le d\u00e9fi et \u00e0 d\u00e9marrer une nouvelle opportunit\u00e9 carri\u00e8re, envoyez-nous votre CV accompagn\u00e9 d&#8217;une lettre de motivation.<br>Nous offrons un environnement de travail stimulant au sein d&#8217;une \u00e9quipe dynamique et bienveillante. Des opportunit\u00e9s de d\u00e9veloppement professionnel et de formation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Description du Poste : M\u00e9tier : Centre d\u2019appel Intitul\u00e9 du poste : Manager de Centre d\u2019Appel H\/F Contrat : CDI Temps de travail : Temps complet Description de la Mission : Vous \u00eates dynamique, passionn\u00e9 par la relation client, avec un leadership \u00e9prouv\u00e9, et souhaitez jouer un r\u00f4le cl\u00e9 dans la gestion de notre \u00e9quipe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"jobpost_category":[],"jobpost_job_type":[22],"jobpost_location":[23],"jobpost_tag":[],"class_list":["post-2009","jobpost","type-jobpost","status-publish","hentry","jobpost_job_type-cdi","jobpost_location-yaounde"],"_links":{"self":[{"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost\/2009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/comments?post=2009"}],"wp:attachment":[{"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/media?parent=2009"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost_category?post=2009"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost_job_type?post=2009"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost_location?post=2009"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/2cwithyou.com\/index.php\/wp-json\/wp\/v2\/jobpost_tag?post=2009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}